Softigence is a global management consulting and solution implementation consultancy firm. Our focus is on working closely with Microsft products to leverage their leading enterprise solution and analytics platform, providing organizations with a comprehensive 'Enterprise Solution.'
Improve the return on your Microsoft investment by leveraging our modern workplace services. We specialize in development and deployment of applications, including Microsoft Teams, SharePoint, Viva, Power Platform, and other Microsoft 365 tools. Our Microsoft 365 consultants assist organizations across the globe to achieve their goals more efficiently and cost-effectively.
As a specialist Power Platform consultancy, we leverage Microsoft's Power products to build solutions that accelerate better outcomes for your business, your users and your customers. Our consultants help you enable rapid innovation by seamlessly connecting data sources from Microsoft 365, Dynamics 365, Azure and more, to provide end-to-end Power Platform solutions. Ask us how we can help you automate processes, enhance with AI & visualise data.
Improve the return on your Microsoft investment by leveraging our modern workplace services. We specialise in development and deployment of applications across Microsoft Teams, SharePoint, Viva, Power Platform, and other Microsoft 365 tools. Our consultants assist organisations across the UK to achieve their goals more efficiently and cost-effectively.
We design and build Dynamics 365 Customer Engagement (CE) implementations and integrations that connect your CRM to the rest of your Microsoft estate: Power Platform, Azure, SharePoint and third-party line-of-business systems. From data migration and custom entity design to plugin development and Azure Logic Apps/Power Automate integration patterns, we help you get a single, reliable view of your customers.
Our Dynamics 365 CE services include:
Problem: Disconnected case-handling tools across departments were slowing down citizen service delivery.
Solution: A Dynamics 365 CE case management implementation, integrated with Power Automate to route and track cases automatically.
Outcome: A single, shared view of citizen interactions and faster case resolution across departments.
Problem: Membership and programme applications were managed through manual, spreadsheet-based processes.
Solution: A Power Apps model-driven app on Dataverse to manage membership and programme workflows, with Power BI reporting on top.
Outcome: Reduced administrative overhead and better visibility into programme performance.
Problem: Reporting on case volumes and outcomes required manual data consolidation across teams.
Solution: Power BI dashboards connected to core case data, kept current with Power Automate flows.
Outcome: Real-time visibility into case trends for leadership, with far less manual reporting effort.
Problem: Sales and service teams worked from disconnected tools with no shared customer record.
Solution: A Dynamics 365 CE implementation integrated with existing business systems via the Power Platform.
Outcome: A unified customer record and a smoother handoff between sales and service teams.
Problem: Tracking aid distribution and beneficiary records across field teams was largely manual and paper-based.
Solution: A Power Apps case management solution for field teams, with Power BI reporting for funders and trustees.
Outcome: More accurate beneficiary records and faster reporting to funders and stakeholders.
Email: info@softigence.co.uk
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